FAQ

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Although we do our best to ensure your items are carefully wrapped and cushioned, there are times where this does happen…and glass can break!  If this does happen, contact me as soon as you discover the item is broken.  Take photographs of how it arrived and email them to us so we can file an insurance claim with the carrier.  You can either send back the damaged item or if it’s horribly damaged, we may have you just discard the item.  We will make you another piece as soon as possible and have it shipped out to you at no extra charge.

In stock items will ship in 3-5 business days after receiving payment.  Items will ship via USPS Priority Mail or UPS in most cases.  Items will be carefully wrapped, packed, and insured when shipped to ensure they arrive safely at your door.  If expedited shipping is needed, contact me beforehand and we can make arrangements.  Buyer will be responsible for extra charges.  Please contact me for international orders.

We want you to be happy with your purchase.  If you are not satisfied with your purchase, contact me within 7 days of receipt.  Items should be carefully wrapped and returned in the original packaging.  Once I receive the package I will issue your refund (minus shipping charges)Custom orders are not refundable.

I accept payment via Paypal.  Payments must be made and cleared before I will ship out any item.  Custom orders must be paid in advance and are non-refundable.  There are no cancellations on custom orders once I have either purchased materials for your specific project or once I have started making your project.

If you are interested in a custom order, please contact me with the specifics.  Please allow 2-4 weeks for your order to be completed.  If you have a large quantity or something that is more labor intensive, please allow for more time.

Custom orders will require payment upfront.  Once payment is received I will start making your custom piece immediately.  As soon as it is done I will notify you and have it carefully packaged, insured and shipped.  There are no cancellations on custom orders once I have either purchased materials for your specific project or once I have started making your project.

There are no refunds on custom orders!

You can contact us by either filling out the contact form on our site or emailing us directly at sales@jmfusions.com.  Please leave the details of what you are looking for (including your budget for this project) and we will respond as soon as possible.  You can email photos of the space you want the artwork in, colors you are trying to match, or anything else that might be helpful in coming up with a design for your project.

      Some custom orders will require design concept sketches.  These sketches take a lot of time and planning on our part. On custom order requests that require this, there may be a charge of $75-$100 for these design sketches that will be applied to the total of your order should you decide to make the purchase.